Digital Transformation

Digital Transformation at borwell

We seem to have undertaken ten years worth of innovation in the last three months. Some businesses have completely pivoted. Many have adjusted with less friction than they may have previously anticipated. So, you’ve now found yourself on a Digital Transformation journey, but maybe the destination is unclear?

Planning your Digital Transformation

Get a small team together, maybe 3, 5 or 7 of you. Always an odd number, no less than 3 and no more than 9. It’s been proven that this is the largest team size for effective autonomy and quick decision making.

Put in place a regular weekly or bi-weekly meeting. Schedule other time for the team members to do their actions. Remember, they all have day jobs too.


Who is doing the digital roles? Which of these staff can be retrained? Who needs to be recruited in? You may find you have willing volunteers for these roles but who have never been asked.


What processes are no longer needed or no longer effective? Do those paper forms need digitising? Go with PDF forms/contracts and Customer Acceptance Forms. You’ll be surprised how quickly Customers adopt digital only forms. You’re saving them paper and admin time too!


What technology is needed now? How mobile are your sales/engineers? Are you doing remote working: isolated, lonely, disconnected? Or are you doing dispersed working – geographically spread, connected, meshed, communicating and informed?

What business improvement projects were on hold or developing slowly? Reassess all of these for the business value that they will deliver. Are they removing pains? Are they supporting gains in productivity, efficiency, and ideally profitability?

Now is the time to innovate, digitise and get ready for the tough winter ahead. It’s going to be a great opportunity for those businesses that have invested during the crisis. Are you an investor or a delayer?


As Churchill said, ‘never let a good crisis go to waste’. Business leaders take heed. Digital Transformation is the way forward.